FREE ground shipping!

FAQs

Do you accept returns or exchanges?

Valerian Projects DOES NOT accept returns on any orders, however we do accept exchanges. For more information please review the Quick Link “Returns & Exchanges” at the bottom of the Home Page.

Do you ship internationally?

Valerian Projects currently ships to USA & Canada ONLY.

Valerian Projects DOES NOT ship worldwide, but will hopefully update this in the near future. However, email or message Valerian Projects on Instagram to see if it may be possible for you.

Do you take custom orders?

YES. The custom pieces Rachel can create are as follows: pixie skirts, chain epaulettes, under-bust body chains, chain hip belts, & chokers.

 For more information email or DM Valerian Projects on Instagram today. 

How can I get an update on the status of my order?

Rachel is a one pixie sewing team working on your order. When she is finished crafting an order for you, you will either receive a shipping notification via email with a tracking number OR a personal DM from Valerian Projects with a photo and tracking number once your order has been dropped off at a post office. If you have any questions regarding an outstanding order, please email at valerian.projects@gmail.com or DM Valerian Projects on Instagram.

Can my item be repaired? 

YES. You can send back your Valerian Projects item for a FREE repair. Shipping costs for BOTH ways will have to be paid by the customer before the item is sent back out to you.